Financial Difficulty | Close Brothers Vehicle Hire

At Close Brothers, we aim to support our customers through financial difficulty

If you’ve missed a payment or think you might not be able to pay a future payment, it’s important that you contact us as soon as possible so that we can understand your situation and find the best solution.

We want to reassure you that we may be able to offer support if you’re facing financial difficulties. And don’t worry, discussing your situation will not impact your credit file in any way.

What we will do

When you contact us, we will listen to you to understand your situation. We’ll talk through your finances, including income and expenditure and any financial concerns you may have, in order to agree the way forward.

What support we can offer you

After we’ve discussed your financial position, we may be able to agree a payment arrangement over a specific period of time or over the remaining term of the agreement. Reviewing your income and expenditure will help make sure that any arrangement is affordable.

There may be times where we can’t find a solution and terminating your agreement may be the best outcome, but this is very much a last resort.

The impact on your credit file

Simply talking to us about your financial situation will not impact your credit rating. However, missed payments and any payment arrangements may be recorded for up to 6 years.

Information on your credit file can be obtained from websites such as www.experian.co.uk.

Free and independent advice

Not-for-profit, independent advice can be obtained from several sources, including:

PayPlan

PayPlan (UK Only) offers free, simple debt advice to individuals and businesses.

Go to PayPlan

StepChange

StepChange Debt Charity (UK Only) offers free debt advice online for as long as you need.

Go to StepChange

National Debtline

National Debtline (England, Wales & Scotland) provides a free debt advice service to individuals in England, Wales and Scotland.

Go to National Debtline

Business Debtline

Business Debtline provides a free debt advice service for the self-employed and small businesses in England, Wales and Scotland.

Go to Business Debtline

Citizens Advice

Citizens Advice (England, Scotland, Wales) is a network of independent charities offering confidential advice online, over the phone, and in person, for free.

Go to Citizens Advice

MoneyHelper

MoneyHelper is a UK government-backed website with a wide range of resources including budgeting tools and debt advice.

Go to MoneyHelper

MABS (ROI)

Money Advice and Budgeting Service (Republic of Ireland) provides advice over the phone or in person at one of their offices.

Go to MABS (ROI)

Advice NI

Advice NI (Northern Ireland) is a registered charity providing accessible free independent advice services.

Go to Advice NI

Samaritans

Samaritans is a charity providing a listening service to anyone who may be struggling to cope.

Go to Samaritans

Support tools

FCA: Have you been sent an arrears notice?

FCA: Have you been sent a default notice?

PayPlan: BudgetSmart tool

MoneyHelper: Budget planner

Contact us

Call us on: 03454 600 601.

Scam alert

We are aware of scams involving individuals being offered loans for an advanced upfront fee by organisations posing as a representative of us (Close Brothers).

We do not charge up-front fees for our loans and would not approach you directly in this way. If you think you have been a victim of such a scam, please contact your bank immediately and report it to action fraud.