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    Complaints procedure

    At Close Brothers Vehicle Hire, we aim to give you outstanding customer service. However, if you feel we have fallen short of this please contact us so that we can investigate fully.

    Information about how to do so can be found on this page.

    How to make a complaint


    If you feel we have fallen short of giving you outstanding customer service, we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.


    If you wish to raise a complaint you can do so over the telephone or in writing. We will acknowledge your complaint within 48 hours and may ask you to provide further information to help us with our investigation.


    Please note that this process is for matters relating to Close Brothers Vehicle Hire. You can find a full list of all other Close Brothers Group websites here.

    Get in touch

    You can call us on 03454 600 301 or email us at complaints@cbvh.co.uk


    You can write to us at:


    Lows Lane

    Stanton by Dale

    Ilkeston

    Derbyshire

    DE7 4QU

    If you write to us or email, please remember to include the following details so we can start helping you straightaway:


    • Your name and address
    • Your customer reference number or vehicle registration (if known)
    • Your email addresses
    • A summary of your complaint setting out the facts as clearly as you can
    • Include any supporting documentation
    • What we can do to put things right
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    Complaints | Close Brothers Vehicle Hire