Complaints procedure
At Close Brothers Vehicle Hire, we aim to give you outstanding customer service. However, if you feel we have fallen short of this please contact us so that we can investigate fully.
Information about how to do so can be found on this page.
How to make a complaint
If you feel we have fallen short of giving you outstanding customer service, we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.
If you wish to raise a complaint you can do so over the telephone or in writing. We will acknowledge your complaint within 48 hours and may ask you to provide further information to help us with our investigation.
Please note that this process is for matters relating to Close Brothers Vehicle Hire. You can find a full list of all other Close Brothers Group websites here.
Get in touch
You can call us on 03454 600 301
or email us at complaints@cbvh.co.uk
You can write to us at:
Lows Lane
Stanton by Dale
Ilkeston
Derbyshire
DE7 4QU
If you write to us or email, please remember to include the following details so we can start helping you straightaway:
- Your name and address
- Your customer reference number or vehicle registration (if known)
- Your email addresses
- A summary of your complaint setting out the facts as clearly as you can
- Include any supporting documentation
- What we can do to put things right
